Returns
Last updated: September 6, 2026
We want you to enjoy receiving The Waiting Room. Because many of our products are limited-edition, made in small quantities, or prepared specifically for our monthly mail club, our return policy works a little differently from a traditional online store.
Mail Club Subscriptions
Payments for The Waiting Room membership are generally non-refundable once your order for that month's mail has been processed or prepared.
You may cancel your subscription at any time to prevent future renewals. Cancelling your membership does not automatically refund an order that has already been processed.
Returns
Because our mail club includes paper goods, artwork, prints, stickers, and other limited-edition items, we generally do not accept returns or exchanges due to a change of mind.
If there is a problem with your order, however, please contact us. We want to make reasonable efforts to help when something genuinely goes wrong.
Damaged or Incorrect Orders
If your order arrives significantly damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order information and, when possible, a photo showing the issue. Depending on the situation and availability, we may offer a replacement, store credit, or refund.
Because some Waiting Room items are produced in limited quantities, an identical replacement may not always be available.
Lost Mail
The Waiting Room ships from Bangkok, Thailand, and international delivery times can vary.
Postal delays occasionally happen, especially with international mail. An order taking longer than expected does not necessarily mean it has been lost.
If your order has not arrived after a reasonable amount of time, please contact us and we will review the situation with you.
We cannot guarantee replacement or refund for packages marked as delivered by the postal service or carrier.
Incorrect Addresses
Please make sure your shipping address is complete and correct before your order is processed.
We cannot guarantee refunds or free replacements for orders that are lost, delayed, or returned because an incorrect or incomplete shipping address was provided.
If you notice an address mistake, contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to update it.
Cancellations
You may cancel your recurring membership at any time through your account.
Cancellation stops future renewals but does not cancel an order that has already been processed.
Contact
If something isn't right with your order, please contact us at:
The Waiting Room
Bangkok, Thailand
loaliig.co@gmail.com