Privacy Policy
Last updated: September 6, 2026
The Waiting Room respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our website, make a purchase, or join The Waiting Room mail club.
Information We Collect
When you place an order, subscribe to our mail club, contact us, or otherwise interact with our website, we may collect information such as:
- Your name
- Email address
- Billing and shipping address
- Order and subscription information
- Information you voluntarily provide when contacting us
- Basic website usage and device information collected through cookies or similar technologies
Payment information is processed through our website and third-party payment providers. The Waiting Room does not directly store your full credit or debit card information.
How We Use Your Information
We use your information to operate The Waiting Room and provide the products and services you request. This may include processing and fulfilling orders, mailing your monthly subscription, communicating about your membership or purchases, providing customer support, managing renewals, and improving our website and services.
If you choose to receive marketing emails or updates, we may also use your email address to send news, new releases, special offers, or updates from The Waiting Room. You may unsubscribe from marketing communications at any time.
Fourthwall and Other Service Providers
Our online store and membership services are hosted through Fourthwall. Fourthwall and its service providers may process certain personal information necessary to operate the website, process payments, manage orders and subscriptions, provide analytics, prevent fraud, and deliver other services.
These third parties may process your information according to their own privacy policies and applicable laws.
We may also share necessary information with postal services, shipping carriers, payment processors, and other service providers when required to fulfill your order or provide our services.
International Orders
The Waiting Room is based in Thailand and may serve customers internationally. If you purchase from us outside Thailand, your information may be processed or transferred across international borders as necessary to process your order, payment, or shipment.
Cookies and Analytics
Our website and its service providers may use cookies and similar technologies to operate the website, understand how visitors use it, remember preferences, improve performance, and provide relevant features.
Your browser may allow you to control or disable certain cookies.
How We Protect Your Information
We take reasonable steps to protect the personal information entrusted to us. We also rely on established third-party platforms and payment providers to securely process transactions and operate portions of our website.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
Your Choices and Rights
Depending on where you live, you may have rights concerning your personal information, including the ability to request access to, correction of, or deletion of certain personal information.
You may also unsubscribe from marketing communications at any time using the unsubscribe option provided in those communications.
To make a privacy-related request, please contact us using the information below.
Children's Privacy
The Waiting Room's website and services are not intended to knowingly collect personal information from children without appropriate authorization where required by law.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our services, website, business practices, or legal requirements. The latest version will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:
The Waiting Room
Bangkok, Thailand
Email: loaliig.co@gmail.com